Privacy
What we keep, and why.
We record the details needed to process and deliver your order. Stripe handles online card payments; full card details never enter HockeyTrax order records or emails.
What we collect when you order
- Contact details — your first and last name, email address, and phone number, so we can confirm your order and reach you about it.
- Shipping and billing addresses — so we can ship your tiles and, if you chose to pay by card over the phone, verify the billing address with you.
- Your order — the number of boxes, the amounts charged, and the payment method you chose. If you told us the last four digits of the card you'd pay with, we keep those four digits only.
- Basic security information — the IP address and browser type that submitted the order, which we use to spot duplicate or bot submissions.
What we never collect
HockeyTrax does not store or email your full card number, expiry date, or security code. Online card details go directly to Stripe through its secure payment form. If you choose phone payment, call us at 1-855-444-8729 after submitting your order.
How we use it
Your details are used to process and deliver your order, to answer your questions, and to send you the order confirmation and receipt for the order you placed. We don't add you to a mailing list and we don't send promotions.
Who else sees it
The shipping carrier we use receives the address and phone number needed to deliver your boxes. Stripe receives the details needed to process your online payment. We don't sell, rent, or trade your information to anyone else, and we don't share it for advertising.
How long we keep it
Personal details from unfinished card checkouts are deleted after 7 days, at the next hourly cleanup. Paid orders and submitted phone orders are not deleted by this cleanup. Stripe keeps its own payment records under its privacy policy.
We keep order records while we serve your order and afterwards for our own bookkeeping, which in Canada generally means keeping sales records for six years. Security information tied to an order is kept no longer than the order itself.
Your choices
Email info@hockeytrax.ca from the address you ordered with and ask us to show you, correct, or delete what we hold about you. We'll confirm who you are first, and we'll tell you if a record has to stay for legal bookkeeping reasons.
Questions
Contact us at info@hockeytrax.ca or 1-855-444-8729, or write to us at 14-7157 Honeyman Street, Delta, BC V4G 1E2.